CorCare
NL Health Services is now running the new CorCare health information system. For more information about CorCare, visit CorCare – NLHealthServices.
Physician Support
Technical support questions related to CorCare may be directed to NLHS using the following channels:
- 24/7 Physician Support Line – 709-777-1950: Available to all physicians across the province.
- [email protected] (clinician specific)
- [email protected] (general inquiries)
NLHS Brochure on CorCare Patient Experience:
How to Raise CorCare‑Related Concerns with NLMA
NLMA has been receiving a high volume of inquiries from members who are experiencing challenges or have questions related to CorCare. To help us track issues consistently and advocate effectively on your behalf, we ask that all CorCare‑related concerns you wish to raise with NLMA be sent to:
NLMA will continue to raise issues that physicians are encountering with NLHS.
Workload Disruption Payment
An income replacement program for fee‑for‑service physicians within NLHS affected by CorCare rollout has been implemented using the “Facility Workload Disruption Payment Policy for Fee-For-Service Physicians” (FWDPP) detailed in Schedule B of the 2023-27 MOA. This MOA policy provides financial compensation to FFS physicians during disruptions that impact normal hospital operations. The program will provide income support from April 25 to May 18, 2026.
Application Form: The Application form for the FWDPP is available here: Department of Health and Community Services and NLHS Medical Services Division – Fill out form.
Compensation for CorCare Training
As a result of continued NLMA advocacy on behalf of physicians, Government has revised its approach to compensation for CorCare training. The NLMA raised concerns about the adequacy of the initial offer and formally pushed for improved recognition of the significant time, disruption, and financial impact associated with CorCare training. While the outcome does not fully reflect everything the NLMA sought in its counterproposal, it represents meaningful movement from Government’s original position.
Under the updated decision:
- Physicians practicing in NL Health Services will be compensated at $125 per hour for up to 12 hours of training.
- Community‑based physicians will receive $125 per hour for up to six hours (an increase from two hours).
- Fee‑for‑service locum physicians are eligible for CorCare training compensation under the same fee‑for‑service provisions.
NL Health Services will provide locum physicians with access to CorCare training in advance of their arrival. Locums who have previously used the system may challenge the training through a short assessment and, if successful, obtain their credentials without completing the full training. A process will also be in place to support urgent or last‑minute access when required.
NLHS is developing a process for applying for payment for training and this information will be shared when made available.
CorCare Link
NLHS Memos
Referrals:
- May 22, 2026: Zip File – Referral Forms
- May 19, 2026: Memo – Outpatient Paper Referral to Vascular Surgery (not including Vascular Lab)
- May 14, 2026: Legacy Referral Intake Process
- May 14, 2026: Incomplete Referral Letter Template
Results:
- May 22, 2026: Memo – Results Routing for Community Physicians
- May 5, 2026: Memo – CorCare Laboratory Results Issues
- May 8, 2026: Memo – NLHS CorCare Results Distribution
NLHS Responses to Physicians’ Concerns:
- May 22, 2026: Memo – Process for Incoming Faxes to Community Physicians
- May 14, 2026 : Memo – Commitment to Improved Communication with Community Physicians
- April 24, 2026: CorCare Implementation Work Income Replacement Program
Other NLHS Memos:
