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CorCare

NL Health Services is now running the new CorCare health information system. For more information about CorCare, visit CorCare – NLHealthServices.

How to Raise CorCare‑Related Concerns with NLMA

NLMA has been receiving a high volume of inquiries from members who are experiencing challenges or have questions related to CorCare. To help us track issues consistently and advocate effectively on your behalf, we ask that all CorCare‑related concerns you wish to raise with NLMA be sent to: 

NLMA will continue to raise issues that physicians are encountering with NLHS. 

Technical support questions related to CorCare may be directed to NLHS using the following channels:

  • 24/7 Physician Support Line – 709-777-1950: Available to all physicians across the province.

NLMA Updates on CorCare

Update on CorCare Link Agreement

NL Health Services (NLHS) distributed the revised CorCare Link Access Agreement on June 8, 2026.

This new version of the agreement follows sustained advocacy by the NLMA, informed by direct member feedback, consultation with physician representatives, and external legal advice. Earlier drafts of the agreement were also reviewed by external legal counsel and the CMPA, and that input helped shape the revisions reflected in the current version. Through this, we have been able to secure significant changes requested by members, including resolution of several key risk areas and a streamlined agreement of approximately two pages (the final third page is for signatures). While the timing of the agreement’s release is determined by NLHS, we have worked to ensure member concerns were brought forward and addressed thoroughly.

Signing the Link Agreement and using CorCare Link is not mandatory. We recognize that some physicians may still wish to not sign it. For those who do wish to use CorCare Link, it is the NLMA’s position that the revised agreement addresses the concerns raised by members, our legal advisors, and the CMPA and external legal counsel through the earlier review process. 

The NLMA’s advocacy does not end here. We will continue to monitor implementation closely and press for further changes if needed. The Agreement does not address the operational and communications issues raised by physicians this spring. The NLMA and the FPNs meet with NLHS several times a week to discuss these issues, which has already resulted in improved communications to physicians from NLHS.

NLMA has developed an explanation document (included below) to provide additional clarification to members. We have also prepared a set of Q&As to answer common questions physicians have asked about the revised agreement.

Members are encouraged to review the agreement carefully. If you have questions or concerns, please share your feedback with us via [email protected] so we can ensure your experience and perspectives inform our ongoing work.

Application Form for Facility Workload Disruption Payment Policy related to CorCare Implementation 

An income replacement program for fee‑for‑service physicians within NLHS affected by CorCare rollout has been implemented using the “Facility Workload Disruption Payment Policy for Fee-For-Service Physicians” (FWDPP) detailed in Schedule B of the 2023-27 MOA. This MOA policy provides financial compensation to FFS physicians during disruptions that impact normal hospital operations. The program will provide income support from April 25 to May 18, 2026. 

Application Form: The Application form for the FWDPP is available here: Department of Health and Community Services and NLHS Medical Services Division – Fill out form. 

NLHS Memos

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