CorCare

NL Health Services is now running the new CorCare health information system. For more information about CorCare, visit CorCare – NLHealthServices.

How to Raise CorCare‑Related Concerns with NLMA

NLMA has been receiving a high volume of inquiries from members who are experiencing challenges or have questions related to CorCare. To help us track issues consistently and advocate effectively on your behalf, we ask that all CorCare‑related concerns you wish to raise with NLMA be sent to: 

• [email protected]

NLMA will continue to raise issues that physicians are encountering with NLHS. 

Technical support questions related to CorCare may be directed to NLHS using the following channels:

• 24/7 Physician Support Line – 709-777-1950: Available to all physicians across the province.

• [email protected] (clinician specific)

• [email protected] (general inquiries) 

NLMA Updates on CorCare

Update on CorCare Link Agreement

Progress continues on the CorCare Link Agreement, which has been significantly simplified, with contract content now reduced to just two pages. NLMA met with its physician consultation committee on May 28 to review the latest draft and is seeking clarification wording for some of the clauses. Once these clarifications are received, the updated agreement will be shared with members.. 

Application Form for Facility Workload Disruption Payment Policy related to CorCare Implementation 

An income replacement program for fee‑for‑service physicians within NLHS affected by CorCare rollout has been implemented using the “Facility Workload Disruption Payment Policy for Fee-For-Service Physicians” (FWDPP) detailed in Schedule B of the 2023-27 MOA. This MOA policy provides financial compensation to FFS physicians during disruptions that impact normal hospital operations. The program will provide income support from April 25 to May 18, 2026. 

Application Form: The Application form for the FWDPP is available here: Department of Health and Community Services and NLHS Medical Services Division – Fill out form. 

NLHS Memos

• May 22: Memo – Process for Incoming Faxes to Community Physicians
• May 22: Zip File – Referral Forms
• May 22: Memo – Results Routing for Community Physicians
• May 19: Memo – Outpatient Paper Referral to Vascular Surgery (not including Vascular Lab)
• May 14 : Memo – Commitment to Improved Communication with Community Physicians
• May 14: Legacy Referral Intake Process
• May 14: Incomplete Referral Letter Template
• May 14: Required Computer Specifications
• May 8: Memo – NLHS CorCare Results Distribution
• May 5: Memo – CorCare Laboratory Results Issues
• April 24: CorCare Implementation Work Income Replacement Program
• Support Placement
• CorCare Patient Experience
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