CorCare Link Access: Key Information for Physicians
As part of preparing for the launch of CorCare Link, the NLMA is advising physicians to take several proactive steps ahead of the April 25, 2026, go-live date. These actions are summarized below, followed by a more detailed explanation.
Summary of actions required for physicians using CorCare Link:
- Register for CorCare Link by April 6, 2026, by following instructions emailed by NLHS.
- Complete registration by April 6 to ensure access by the April 25, 2026, launch.
- Review and sign the CorCare Link Site Agreement required for registration.
- Review the liability, indemnification, insurance, and privacy‑related provisions.
- Ensure your existing insurance coverage extends to CorCare Link–related activities. Contact your insurer or broker if unsure.
- Understand your clinic’s responsibilities in the event of a privacy or security breach involving CorCare Link.
- Review clinic‑level operational guidance when provided by NLHS.
- Complete the required Oath of Confidentiality.
The NLMA has reviewed the new CorCare Link Access Site Agreement that NLHS sent this week to physicians who will be using CorCare Link.
NLHS will launch Phase One of CorCare on April 25, 2026. Physicians working in NLHS facilities will access CorCare through Hyperspace. Most physicians practising outside NLHS facilities will use CorCare Link, a secure web portal, to view patient information and to submit certain requisitions, eConsults, and referrals to clinicians within NLHS facilities.
To ensure access to CorCare Link by April 25, physicians must register with NLHS by following the steps outlined in the NLHS email titled “Welcome to CorCare Link – Let’s Get You Connected!”. NLHS has asked that all registrations and account requests be completed by April 6, 2026. A copy of the text from the NLHS email is provided at the end of this email.
As part of the registration process, physicians are required to sign the CorCare Link Site Agreement. NLHS included a summary of the key terms of the Agreement as an attachment to the Welcome to CorCare Link email.
The NLMA consulted with external legal counsel regarding the Agreement. The version provided to physicians reflects many of the recommendations made through that review, though not all suggested changes were incorporated. One provision in Schedule B raised concern, namely that NLHS and Epic may amend the terms of Schedule B at their discretion. That said, the current terms and conditions are generally reasonable, and the NLMA has no reason at this time to believe they will be amended in a manner that would be inappropriate or problematic. While the NLMA has reviewed the Agreement, we cannot guarantee that our review identified every issue that may be relevant to individual practices or clinic arrangements.
Physicians are encouraged to review the liability, indemnification, and insurance provisions of the Agreement and check that existing insurance coverage extends to CorCare Link–related activities, including potential privacy or security incidents, and meets requirements set out in the Agreement. If you are unsure whether your current insurance coverage is sufficient, you should contact your insurer or broker.
Physicians and clinics should also be aware that the Agreement includes obligations in the event of a privacy or security breach involving CorCare Link. These obligations may include notification, cooperation, and mitigation requirements that would fall to the clinic where the breach occurs. Clinics should ensure they understand these responsibilities and how they would be operationalized in the event of an incident. These requirements are similar to the ones you have for breaches within your own clinic, as required by The Personal Health Information Act.
The NLMA is hearing from physicians who are seeking greater clarity on clinic‑level responsibilities under the CorCare Link Site Agreement, particularly in the event of a privacy or security breach. We have raised this with NLHS, and clinic-level operational guidance will be provided as part of their implementation and change‑management support.
Physicians are also required to sign an Oath of Confidentiality, which must be sworn before a Commissioner of Oaths. The signed Oath is retained in your office and produced upon request. The NLMA understands that the Oath does not need to be signed at the same time as the CorCare Link Site Agreement, and we have requested additional information from NLHS regarding how access to a Commissioner of Oaths will be facilitated for physicians across the province who are required to complete this step.
The NLMA will continue to engage with NLHS on these issues and will update members as further information becomes available.
NLHS Email sent to CorCare Users on March 16, 2026:
Subject: Welcome to CorCare Link – Let’s Get You Connected!
From: [email protected]
Hello!
We’re excited to share that CorCare Link is coming – and you’re on the list to get connected!
What is CorCare Link?
CorCare is Newfoundland and Labrador Health Services new Health Information System. CorCare Link is a secure web portal that will allow you and your staff to access CorCare directly from your private office. This means seamless electronic ordering, referrals, and access to patient information – all from where you practice.
Do you need CorCare Link?
If you send referrals, orders or eConsults to NLHS you need CorCare Link.
Is this for you?
This invitation is specifically for private care providers who will be accessing CorCare from private community care spaces (not transitioning to the full CorCare solution). If this is not you, please disregard this invitation.
Ready to get started? Here’s how:
You can now request CorCare Link accounts for yourself, your staff, and your site by following this CorCare Link New Account Requests. We’ve attached a helpful tipsheet [CorCare Link New Site Registration] with step-by-step instructions to make the process simple.
Important: Site registration is required for all community providers. Without it, you won’t be able to enter applicable orders or referrals in CorCare. Your access begins on April 25, 2026, but early registration ensures everything is ready when you need it. We highly recommend you register in advance; we cannot guarantee timely registration if you wait until April 25th.
Mark Your Calendar:
- March & April 2026
Join us for a Town Hall, Office Hours, Demo Sessions and Link Orientation Sessions where you and your staff can see exactly what your workflows will look like in CorCare Link. The schedule of engagement sessions is attached. - April 6, 2026
Deadline to submit account requests if you want guaranteed access by April 25. You can still submit after this date, but we can’t guarantee April 25 access. - Week of April 13, 2026
You’ll receive a reminder that CorCare Link goes live on April 25. - By April 19, 2026
Approved sites receive their login credentials – you’re ready to go!
Playground Environment, Tipsheets and Training Videos
A playground environment will be available to you once you complete your CorCare Link registration. Log in information will be provided to you via email when your registration is processed. All tipsheets and Training Videos will be available in the Playground environment.
CorCare Link Site Agreement and Terms and Conditions Explainer
We have also attached an explainer document that outlines in plain language the components of the broader CorCare Link Site Agreement. This is for your reference only.
Questions? We’re here to help!
We encourage you to attend our town halls, office hours, demos or Link Orientation sessions. We’re looking forward to partnering with you to make CorCare Link a valuable tool for your practice and your patients.
Welcome aboard!
CorCare Link Team