Crucial Conversations


Notices & Advisories

Upcoming Events




Saturday, June 10, 2017

NLMA House, St. John's

8:30 a.m. - 5:00 p.m.


The program is developed by VitalSmarts© and teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics.


As a physician leader, much of your time is spent interacting with others to achieve desired outcomes. When communication is candid and respectful, it allows all perspectives and issues to surface leading to the best decisions or direction. On some issues, differences of opinion are significant, the stakes are high in terms of outcomes and emotions are strong. These situations require Crucial Conversations.


The Crucial Conversations course will be taught in-person by Dr. Tracey Bridger, Dr. Susan King and Dr. Sandra Luscombe. The course, which is normally delivered out of province at a cost more than $1,400 (US), is being is offered to NLMA members at a discounted rate of only $500 (Canadian). 


Enrollment is now open on a first-come, first-serve basis. Space is limited.



To register and complete your payment online, please click here. You will require your NLMA membership number to register. If you do not have this number, please call (709) 726-7424 or (800) 563-2003 for assistance. Registration closes 5 pm, Thursday, June 8.


Learning objectives

  • Acquire the skills to engage others in addressing challenging issues while retaining or enhancing the relationship.
  • Understand when a conversation or issue becomes crucial, and learn how to stay in conversation to move toward resolution and action.
  • Identify the challenges facing physician leaders in the health care system and acquire practical tools to deal with them.



The course has now been accredited by the College of Family Physicians of Canada and the Newfoundland and Labrador Chapter for up to 6.5 Mainpro-M1 credits. It has also been accredited for 6.5 Section 1 Maintenance of Certification (MOC) Education credits by the Royal College of Physicians and Surgeons of Canada.



1 day



Tracey Lynn Bridger, MD, FRCPC

Susan King, MD, CCFP 

Sandra Luscombe, MD


What Is a Crucial Conversation?

A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations—when handled poorly or ignored—lead to strained relationships and poor results.


Who Needs Crucial Conversations Training?
Does your work environment suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Is your work environment battling declining productivity, safety violations, low morale, reduced quality, poor patient satisfaction, or other concerns? Then you, your team, or your organization needs Crucial Conversations Training.


What Does Crucial Conversations Training Teach?

Crucial Conversations teaches participants how to:

• Speak persuasively, not abrasively

• Foster teamwork and better decision making

• Build acceptance rather than resistance

• Resolve individual and group disagreements